Please keep in mind that production time does not include shipping/transit time.
Custom Tables
The Startwoods team will follow up with you after we receive the new order confirmation to finalize the delivery option you wish to use. Remember it is the customer’s responsibility to measure their space, ensuring the table will fit into the space and move safely through any entryways, doorways and hallways leading to its final location. Custom tables are non-returnable and nonrefundable due to not fitting into the intended space.
Houseware Items
Small houseware & home decor items usually ship Small Parcel with UPS or USPS. If you’d like to place a bulk or large-quantity order, please contact us directly for a custom shipping quote.
Local Pickup (FREE)
If you live in the China or are willing to drive to our facility, we typically offer discounts when customers choose to pick up Custom Tables or larger furniture items directly from our woodshop. Just bring a truck, van, or trailer large enough to fit your item and we’re more than happy to help you load and secure it. If you’re interested in this Local Pickup option, please contact us to learn more.
Seating & Living Furniture
Startwoods seating and living products ship differently depending on the item quantity, size, and your geographic location. Larger items or multiple-quantity orders will ship via LTL Freight (Less-than-Truckload) with our trusted delivery partners. White Glove Delivery within our local/regional footprint is available for additional cost. Smaller furniture products or low-quantity orders will ship LTL or Small Parcel with a national carrier (UPS, etc.) depending on your location. The Startwoods team will follow up with you after we receive the new order confirmation to finalize the delivery option you wish to use.
Please notify us of any important delivery or access details when placing your order (multiple floors, tight access, building or parking requirements, etc.). Remember it is the customer’s responsibility to measure their space, ensuring the furniture item will fit into the space and safely through any entryways, doorways and hallways leading to its final location. Custom furniture is non-returnable and nonrefundable due to not fitting into the intended space.
Custom Freight/Shipping Quotes
If you’d like to get a custom freight quote prior to placing your order, please contact us. We’ll need to know the exact item you plan to order (dimensions & weight) before we can provide an accurate quote. All shipping & delivery costs are subject to the actual weight and dimensions of your order, as well as additional services when required (liftgate needed, etc.). Prices are subject to change at any time, and are at the sole discretion of Startwoods.
Wall Paneling
Please contact us to learn more about Shipping & Delivery options for our Wall Paneling products. Our wood wall paneling materials can be shipped nationwide – and we also offer installation services within our local/regional footprint. We can provide custom freight & delivery quotes for wall paneling materials depending on the amount being ordered and your geographic location.
Rush Service
If you need an order sooner, we offer rush service for a 15% expediting fee. This allows us to complete your order in roughly half the time (3-4 weeks, depending on order complexity and quantity).
production lead time
From the day you book an order, to the day it’s ready for delivery or pickup, you are looking at 5-8 weeks (sometimes sooner as our production queue allows). Startwoods wood products are handcrafted and made to order based on your specifications.
We don’t have a warehouse full of assembly-made furniture that we can ship out instantly. Each piece is built specifically for you, with real wood and honest processes, by expert craftsmen — so it can take a little bit of time. We’ll always strive to complete projects as soon as possible, while taking care to make sure it’s done right.
Please keep in mind that production time does not include delivery/transit time, which varies based on location.
Delivery:WILL it fit?
You’ll want to make sure the table or item you are ordering will fit not only in its final spot, but also the pathways and entryways leading to its final location. Please feel free to contact us with any questions about this.
Please consider any entryways, doorways, hallways, stairwells, elevators, corridors, or other obstacles the item may need to fit through or around. We want to help accommodate you in every way possible, but you, the customer, are ultimately responsible for ensuring that the item will fit into your space.
Once an item is picked up by our freight partner, it, unfortunately, cannot be returned to Startwoods in the event that it does not fit in your space. If the item does not fit into your space, any and all costs related to returning a shipped or delivered item will be the customer’s responsibility.